The Fox Valley 100% Guarantee
Our success is measured by the quality we deliver to our clients. We are proud to provide an extensive range of services through our three divisions – Commercial, Residential, and Facilities Maintenence. For all Construction and Service work we undertake, we offer comprehensive warranties for our work and our products.
Lifetime Workmanship Warranty
Fox Valley Electric warrants that all workmanship provided by our employees be done in accordance with the National Electrical Code, be free from defects, including the installation of parts and repairs, for the normal life of the installation, and will repair any installation that we find to be defective free of charge, subject to the limitations detailed below. This warranty extends through the normal life of the installation.
Limited Lifetime Parts Warranty
Fox Valley Electric warrants that all parts provided and installed by our employees be free of defects for life and that we will provide a replacement part free of charge or repair damaged or defective parts (at our discretion) free of charge (up to $250 USD). This warranty is subject to the limitations detailed below. Parts that are discovered to be defective within one year (365 days) of installation are covered by full warranty including the cost of the installation of the new part. Parts that are discovered to be defective after one year are covered under a limited lifetime warranty that covers the cost of the part (up to $250 USD) but not installation. Fox Valley Electric must be notified within 30 days of discovering the failed part for it to be covered under this warranty. Generators and Generator parts provided and installed by Fox Valley Electric are covered for 3 years only.
Non-Durable Replacement Parts
Non-Durable Replaceable Parts are parts that have a limited life expectancy and are designed to be replaced. These types of parts are specifically excluded from this warranty and are not covered by Fox Valley Electric. These types of parts include but are not limited to Light Bulbs, Ballasts, Fuses, Batteries, etc.
General Conditions and Exclusions:
This warranty extends only to parts and labor provided by Fox Valley Electric. Parts provided by others or installations done by others are expressly excluded from this warranty. This warranty does not cover items damaged by acts of nature, misuse, or abuse. Light bulbs are expressly excluded from this warranty. Fox Valley Electric provides no warranty coverage for light bulbs that were properly installed. This warranty is limited to only those items installed or provided by Fox Valley Electric. Remedies for warranty claims are limited to the repair or replacement of the damaged part or faulty installation up to but not exceeding a full refund for the installation or faulty portion of the installation. This warranty does not cover the cost of repairs made by others unless authorized in writing by Fox Valley Electric. This warranty does not apply to installations or parts for which Fox Valley Electric has not received payment. Failure to pay for a service or installation voids any and all warranty coverage offered by Fox Valley Electric. No warranty coverage is extended to pro gratis or courtesy repairs. This warranty is non-transferable and is only enforceable by the original purchaser. No warranty coverage or guaranties are extended to subsequent owners or occupants.